What happens after the email starts
When an email starts, all contacts that were added to the [Audience] detail will be sent an email generated according to the email template.
Note
Creatio sends emails in batches. The number of emails in a batch must not exceed 20,000 emails.
Once the email starts, the information on the [Template] and [Audience] tabs, as well as in the [Owner] field becomes non-editable.
Once the last batch of a bulk email is sent, its status is changed to “Sent”.
How to check the email progress
You can see the email progress in the [Status] field, on the delivery diagram, as well as on the [Email totals] and [Audience] tabs.
The email status is displayed in the [Status] field. The following email statuses are available in Creatio:
-
“WaitingBeforeSend” – the email is “on-hold”, waiting to be sent.
-
“PreparingToSend” – checking the available providers and preparing the email for sending.
-
“SendingInProgress” – Creatio is in the process of sending emails.
-
“Error” – an error has occurred during sending.
-
“Completed” – emails have been successfully sent.
The progress diagram displayed on the email page shows the current sending and delivery status of your bulk email. Read more in the “Email progress diagram” article.
Use the [Email totals] tab to view the latest updates about email deliveries and recipient responses and analyze “opens” and “clicks” dynamics. Read more in the “Click heatmap” article.
The [Audience] tab displays responses per recipient – delivered, opened, clicked, etc. This tab is updated gradually as Creatio receives and processes responses from the email provider. Read more in the “Recipient individual responses” article.
How do I know that a bulk email is complete?
You can monitor the general status of a bulk email in the list of the [Email] section.
Email status is shown in the [Status] field on the email page and in the list of the [Email] section (Fig. 1).
Fig. 1 Email status information
Information about email status for a specific recipient can be obtained based on responses from email recipients or email servers. The information is available in the [Audience] —> the [Audience] detail —> the [Response] column on the email page (Fig. 2).
Fig. 2 Response details for email recipients
To view dates and exact start/end time for an email:
1.Open an email page.
2.Go to the [Parameters] tab. The date and time are available in the [Started on] and [Finished on] fields.
See also
