Marketing Creatio
PDF
This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Trigger emails

A trigger email is a marketing email that is sent automatically (i.e., triggered) to the recipient who triggers it as part of a marketing campaign.

Note

Creatio trigger emails can only be sent automatically and as part of a campaign. You cannot start a trigger email manually.
You can also create a business process for adding participants to a trigger email. Note that creating such a process requires developer skills.

For example, a trigger email can be sent by a website visitor who submitted a web form. Use trigger emails for any communications that need to account for customer’s interests in a specific time registration welcoming emails, order confirmations, birthday greetings, discount offers and reminders, etc.

Contents

How to create a trigger email

How to start sending trigger emails

What happens after starting a trigger email

See also

Bulk emails

Email analysis

Email FAQ

Email marketing terms

Did you find this information useful?

How can we improve it?