How to permit monitoring email status by Creatio support
We recommend that you set up monitoring of your email status by the support service before you start working with emails. If you do this, Creatio support will be able to resolve any potential email issues faster. Support service employees will have access to aggregated email metrics that does not contain personalized email message texts, email templates, etc.
The setup procedure is different for cloud and on-site applications. Use the “How to enable bulk email monitoring on-site” article to learn how to perform the setup for on-site applications.
How to enable the monitoring of marketing emails in the cloud application
1.Go to the system designer by clicking 
in the top right corner of the application window and click [System settings].
2.Open the “Enable monitoring of the email troubleshooting indicators” (EnableEmailIndicatorMonitoring) system setting and select the [Default value] checkbox.
3.Save the changes.
As a result, the support service employees will be able to identify and eliminate potential email issues and restore email sending.
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