Recording and playback of calls is available in bpm'online if your Call Center supports this feature. Call recording and playback rules can be set up in such office call centers as Oktell and Webitell.
Note
Additional setup is required to enable call playback.
To play a call record, go to the [History] tab of the needed contact or account. Select the needed call record on the [Calls] detail and click the [Play] button (Fig. 1).
Call records are played in a web player with basic playback options (Fig. 2).
You can also download call record as an audio file by selecting the [Download audio file] menu command (Fig. 3).
Fig. 3 Downloading call record file
