Creatio base
This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Incoming call

By default, the section is hidden. It expands in the right side panel of the screen when incoming call is received (Fig. 1).

Fig. 1 Incoming call

scr_cti_income_call_unknown.png 

1.To start the conversation, click the call answer button or pick up the phone if the button is unavailable.

2.To decline a call, click the end call button.

Note

The type of the Call Center used in Creatio determines whether the answer button is displayed for an incoming call or not. For example, the answer button is available when working with Oktell Call Center and unavailable when working with Asterisk Call Center. If your telephone network supports this feature, and you would like to use it, open the Call Centre parameters setup page and select the [Enable picking up phone from application] checkbox. The setup page can be opened from the user profile.

See also

Outgoing call

Subscriber identification

Conversation mode

Putting calls on hold

Transferring calls to another number

Video calls

Calls history

Call recording and playback

Agent status menu

Did you find this information useful?

How can we improve it?