Agent status menu

Agent status menu is displayed when you click the user image located in the top right corner of the screen (Fig. 1).

Fig. 1 Agent status menu

 

The list of available agent statuses depends on the telecommunications system that is used and can be set up in the [User status for message exchange] lookup.

See also

•Phone integration setup

•Outgoing call

•Incoming call

•Subscriber identification

•Conversation mode

•Putting calls on hold

•Transferring calls to another number

•Video calls

•Calls history

•Call recording and playback