In bpm’online, you can make video calls if Webitel integration is configured in bpm’online. Video communication is available only for internal calls.
Setting up video calls
You can enable/disable video calls in bpm’online. To manage video calls setup:
1.Open the user profile page by clicking the [Profile] image button on the main page of the application.
2.Click the [Call Center parameters setup] button.
3.On the displayed page, select/deselect the [Use video] checkbox to enable/disable video calls.
When video calls are enabled, during the call, you see the video image of the user that the connection is established with and share your own video image.
Video call mode
In the video call mode, the communication panel additionally contains the video area. At the bottom of this area, the following buttons are available:
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– play/pause buttons, that resume and pause the video stream, respectively.
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– sound on/off buttons.
– slider for managing the sound volume.
– activate/exit the full screen mode.
Also, during the video call, the video area contains a scrollbar and a time indicator to show you the time that has passed from the beginning of the call.
