By default, the section is hidden. It expands in the right side panel of the screen when incoming call is received (Fig. 1).
1.To start the conversation, click the call answer button or pick up the phone if the button is unavailable.
2.To decline a call, click the end call button.
Note
The type of the Call Center used in bpm’online determines whether the answer button is displayed for an incoming call or not. For example, the answer button is available when working with Oktell Call Centre and is not available when working with Asterisk Call Center. If your telephone network supports this feature, and you would like to use it, open the Call Centre parameters setup page and select the [Enable picking up phone from application] checkbox. The setup page can be opened from the user profile.
