Managing calls

In bpm’online, all base telephony features (for example, receiving incoming calls and making outgoing ones, putting calls on hold and transferring them to another number) are available on the communication panel. To display the [Calls] tab, click the button.

By default, internal calls are available in the system. Set up integration with telephony to enable external calls. To make and receive calls, use a headset.

Contents

•Outgoing call

•Incoming call

•Subscriber identification

•Conversation mode

•Putting calls on hold

•Transferring calls to another number

•Video calls

•Calls history

•Call recording and playback

•Agent status menu

See also

•Phone integration setup

• Feature Comparison for supported phone systems