Chat access
To manage Facebook Messenger and WhatsApp chat channels in Creatio on-site:
- Switch Creatio from HTTP to HTTPS. Learn more in a separate article: Switch a Creatio website from HTTP to HTTPS.
- Set up access to the chat service at
https://sm-account.creatio.com/on the application server. - Set up an incoming connection to HTTPS protocol and protection by a valid certificate for the sm-account.creatio.com chat service on the application server.
To manage Telegram chat channels, make sure the application server has internet access.
If your Creatio application uses two-factor authentication, grant FacebookOmnichannelMessagingService, TelegramOmnichannelMessagingService, WhatsappOmnichannelMessagingService services access to incoming requests.
To manage Ada chat channels in Creatio on-site, make sure the Creatio webhook service is available. Learn more: Work with webhooks basics.