Operation is the fifth and final phase, marking official conclusion of the implementation project. This phase includes:
•project wrap-up
•documenting completed project tasks
•review of lessons learned
•activation of project solution support
•presentation of project results to the customer
•Roadmap review.
Transition to the Operation phase (Fig. 30) occurs when:
•customer’s pilot group is already working in the production environment
•pilot operation term defined in the project plan has expired
•no critical, high or medium priority errors exist.
The Operation phase workgroup consists of the Client’s and Vendor’s Project Managers and the Account Manager (Fig. 31).
Fig. 31 Operation phase structure and responsibilities
Contents
•Implementation experience review and activation of project solution support
•Official project sign-off and Roadmap review
See also
