Bpm’online phone integration FAQ
•Which telephone systems can be integrated with bpm’online?
•How to integrate with cloud telephone providers?
•Which functions are supported by the connectors that can be integrated with bpm’online?
•Phone integration stops working after updating Asterisk to version 12. Why?
Which telephone systems can be integrated with bpm’online?
By default, bpm'online is integrated with Webitel telephone service. Other telephone systems can be integrated with bpm’online, if needed. The list of supported telephone systems is available in a separate article.
How to integrate with cloud telephone providers?
Bpm’online interacts with phone providers through an IP-PBX. To integrate with a cloud telephone system, set up one of the supported IP-PBX. The setup procedures for integration with different phone systems are available in a separate article.
If you are using one of the connectors listed in the comparison table for phone integration features, you can use universal Any VoIP connector for bpm’online. This connector enables easy connection of any virtual or standard IP-PBX as well as SIP number from any provider.
Additionally, you can use any connector from the bpm’online marketplace.
Which functions are supported by the connectors that can be integrated with bpm’online?
The feature comparison for integration with different telephone systems, as well as requirements for integrating these systems with bpm’online, are available in a separate article.
Phone integration stops working after updating Asterisk to version 12. Why?
Phone integration may stop working because the message transfer services in the new and previous Asterisk versions work differently. To enable bpm’online integration with Asterisk 12 and up, update Terrasoft Messaging Service (TMS) connector. To do this:
1.Obtain an updated connector file from bpm’online support and save it locally.
2.Stop the TMS service.
3.Delete TMS.
4.Restart the phone integration server.
5.Install the new TMS version.
6.Duplicate your settings in the new version.
7.Run the TMS service.
8.Check phone integration operation.
Can I dial an external phone number with an extension external number, bypassing the secretary/answering machine?
This depends on the settings in the PBX API. Most APIs do not have this function. If the PBX API has this function, you will need to perform additional settings on the phone integration server.
See also
•Feature Comparison for supported phone systems
