Creatio administration
This documentation is valid for Creatio version 7.13.0. We recommend using the newest version of Creatio documentation.

Phone integration setup

Bpm’online has a built-in integration feature with Webitel phone integration service. Bpm’online users can make internal calls just using the headset without any additional software installation.

To use other phone integration services in bpm’online, additional settings are needed.

Phone integration works in browsers that support the WebRTC tschnology:

  • Google Chrome, the latest official version on the bpm’online release date;

  • Mozilla Firefox, the latest official version on the bpm’online release date;

  • Microsoft Internet Explorer 11 and higher versions;

  • Microsoft Edge;

  • Apple Safari, the last official version on the bpm’online release date.

 

Contents

Available Webitel base phone integration settings

How to integrate with Oktell

How to integrate with Asterisk

How to integrate with Cisco Finesse

How to integrate with TAPI

How to integrate with CallWay

How to integrate with Infinity

How to integrate with Avaya

See also

The [Calls] section

Managing calls

Feature Comparison for supported phone systems

Bpm’online phone integration FAQ

Phone integration (development guide)

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