Hide feed area in the agent desktop

Level: intermediate

Important

The example is relevant to the Contact center workplace.

Example

Hide the feed area from the Agent desktop section.

Create a schema of the replacing section view model

1. Go to the Configuration section and select a custom package to add the schema.

2. Click Add → Replacing view model on the section list toolbar.

   

3. Fill out the schema properties.

   • Set Code to "OperatorSingleWindowPage."
   • Set Title to "Agent desktop page."
   • Select "OperatorSingleWindowPage" in the Parent object property.

   

4. Implement the mechanism that hides the feed area.

   • Implement the loadContent() method in the methods property. This is an overloaded base method that excludes the ESNFeedModule feed module from the index of loaded modules.
   • Add a configuration object that deletes the element from the page to the diff array of modifications.

   View the source code of the replacing view model schema of the section below.

   OperatorSingleWindowPage

   define("OperatorSingleWindowPage", [], function() {
       return {
           /* The methods of the section view model. */
           methods: {
               /* Replace the base method to exclude the ESNFeedModule feed module from the index of loaded modules. */
               loadContent: function() {
                   /* Since the centerContainer container is deleted, you do not need to load the ESNFeedModule module.
                   this.loadModule("ESNFeedModule", "centerContainer"); */
                   /* Load the modules. */ 
                   this.loadModule("SectionDashboardsModule", "rightContainer");
                   this.loadModule("OperatorQueuesModule", "leftContainer");
               }
           },
           /* Display the container in the section. */
           diff: /**SCHEMA_DIFF*/[
               /* The properties to remove the container from the section. */
               {
                   /* Execute the operation that deletes the existing element. */
                   "operation": "remove",
                   /* The meta name of the component to delete. */
                   "name": "centerContainer"
               }
           ]/**SCHEMA_DIFF*/
       };
   });

5. Click Save on the Designer's toolbar.

Outcome of the example

To view the outcome of the example, refresh the Agent desktop section page.

As a result, Creatio will hide the feed area from the Agent desktop section.

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Resources

Package with example implementation