Service Creatio, enterprise edition
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This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Agent work load management

The contact center or support team supervisor can use the [Queues] section to control the queue elements handling.

Here you can view all cases and other queue elements:

Note

Any user who has access to the [Queues] section can perform all operations as the contact center manager.

Contents

Monitoring a contact center

How to control particular queue progress

How to control current workload of an agent

How to plan agent workload

How to coordinate the agent work

See also

Home page overview

Managing records displayed in the home page via regular and blind queues

Sorting records on the home page

Processing cases from a regular queue in the home page.

Processing cases from a blind queue in the home page

The [Home page] section

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