Creatio development guide
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This documentation is valid for Creatio version 7.12.0. We recommend using the newest version of Creatio documentation.

How to hide feed area in the agent desktop

Glossary Item Box

The feed area of the [Agent desktop] section used to notify helpdesk or contact center agents about noteworthy events of the company (Fig. 1).

Fig. 1. Agent desktop feed area

To hide feed area:

1. Create the [Agent desktop page] replacing schema in the custom package. The procedure for creating a replacing client schema is covered in the “Creating a custom client module schema” article.

2. Add the following source code to the schema:

define("OperatorSingleWindowPage", [],
    function() {
        return {
            methods: {
                // Replacing the base method to exclude the ENSFeedModule feed module from the loaded modules.
                loadContent: function() {
                    // the ESNFeedModule module does not need to be loaded because The centerContainer container is removed
                    //this.loadModule("ESNFeedModule", "centerContainer");
                    this.loadModule("SectionDashboardsModule", "rightContainer");
                    this.loadModule("OperatorQueuesModule", "leftContainer");
                }
            },
            diff: /**SCHEMA_DIFF*/[
                {
                    "operation": "remove",
                    "name": "centerContainer"
                }
            ]/**SCHEMA_DIFF*/
        };
    }
);

3. Save the changes.

4. Refresh the browser page.

As a result the feed area in the agent desktop will be hidden (Fig. 2).

Fig. 2. [Agent desktop] section without feed area

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