Portal Creatio
PDF
This documentation is valid for Creatio version 7.15.0. We recommend using the newest version of Creatio documentation.

Password recovery setup

If a user is unable to log in to the portal, they can request the administrator to send another invite or use the password recovery function (Fig. 1).

Fig. 1 Password recovery

scr_chapter_portal_forgot_password.png 

After clicking [Forgot password] on the login page, the user will receive an email with a password recovery link.

To customize the password recovery email template:

1.Click btn_system_designer00017.png —> [Lookups] —> [Email templates] —> “Link for password recovery”.

2.Edit the template.

The “Link for password recovery” template must contain the #RecoveryLinkUrl# macro, which will be replaced with the corresponding link in an email that the portal user will see.

Note

The email template for password recovery notifications is determined by the following system setting: “Password reset email template for portal user”. Make sure that an existing valid template with the #RecoveryLinkUrl# macro is specified in this system setting.

See also

Sending a portal invitation

User self-registration on the portal

Did you find this information useful?

How can we improve it?