Financial Services Creatio, lending edition
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This documentation is valid for Creatio version 7.15.0. We recommend using the newest version of Creatio documentation.

How to set up a regular or a blind queue on the home page

The way how the agents will take the data from the queue for processing is determined by the queue type.

By default, the queues are regular. This means that an employee can determine the order of processing of records.

You can set up blind queues to have the agents process queue elements in a specific order. You can set up blind queues to have the agents process queue elements in a specific order.

This means that all application queues can either be regular or blind. Same applies to contact and legal entity queues.

To set up a blind queue for applications:

1.Go to the [Queues] section.

2.Open the [Queues setup] view.

3.Select the [Queue sorting setup] action in the [Queues] section. The [Queue objects] lookup will open.

4.Select the "Application" object at the top and click the [Edit] button.

5.Select the [Blind queue] checkbox in the opened window and click [OK].

See also

How to create and populate a dynamic queue

How to create and populate a static queue

How to sort queue elements on the home page by the object columns

The [Queues] section

Home page overview

Managing records displayed in the home page via regular and blind queues

Sorting records on the home page

Processing casesapplications from a regular queue in the home page.

Processing casesapplications from a blind queue in the home page

The [Home page] section

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