FAQ on populating the contact page with Facebook information
•Why searching by user page address on Facebook returns no results?
•How to obtain access to the Facebook page of the contact if it is protected by privacy settings?
Why searching by user page address on Facebook returns no results?
In the Facebook social network, in addition to profile page, a user can have a public page. Facebook public pages are visible to everyone, regardless of whether a viewer is a registered Facebook user or Page fan.
Due to changes in Facebook privacy policy, searching for a user profile by unique page name is unavailable for third-party applications. If the link to the Facebook profile of the account does not have a numeric user ID, the profile will not be displayed among the search results. For example, search request “www.facebook.com/zuck” will return no results, while searching for “https://www.facebook.com/4” will return Mark Zuckerberg’s page. You can also search by user’s first and last names.
Searching for public pages has not changed, they can be found using direct links of any type.
Why aren’t some of the existing pages displayed among the results of the search by Facebook user name and last name?
Facebook search data is provided through the Facebook API. If a Facebook user restricted indexing of their page by search systems, this user’s data will not be found by Creatio.
To search for personal pages via third-party applications, a user must permit tho show their profile in search results (Fig. 1).
Fig. 1 Facebook privacy settings page
Why does the [Update with social networks data] action result in different amount of fields updated for different contact records?
Due to changes in Facebook privacy policies, third-party applications can obtain limited amount of information from personal user pages. If a contact has both a profile page and a public page, it is recommended to add the public page to the [Communication options] detail because the public page contains more information about the contact. The list of Creatio fields that can be filled in from a public Facebook page is available in a separate article.
Why the field for entering Facebook address becomes inactive after a Facebook profile has been added?
When adding a new Facebook profile link, the field becomes unavailable for editing because Facebook API generates an individual link for every contact.
How to obtain access to the Facebook page of the contact if it is protected by privacy settings?
If the Facebook personal page of the contact is protected by privacy settings, the contact data cannot be enriched from this page. This is due to Facebook privacy policies,. To quickly switch from Creatio to contact data on Facebook, add a link to the user profile on the contact page as a communication option of the “Web” type. This link can be obtained from the enrichment of contacts from the incoming emails if the contact has links for profiles in social networks in the signature or after the search in Facebook.
See also
•Connecting a contact to its Facebook account
