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This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Agent status menu

Agent status menu is displayed when you click the user image located in the top right corner of the screen (Fig. 1).

Fig. 1 Agent status menu

scr_cti_operator_status.png 

The list of available agent statuses depends on the telecommunications system that is used and can be set up in the [User status for message exchange] lookup.

See also

Phone integration setup

Outgoing call

Incoming call

Subscriber identification

Conversation mode

Putting calls on hold

Transferring calls to another number

Video calls

Calls history

Call recording and playback

 

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