Creatio base
This documentation is valid for Creatio version 7.12.0. We recommend using the newest version of Creatio documentation.

Putting calls on hold

While you are on a call, you can put the call on hold so that the subscriber is still on the line but cannot hear you.

Click the btn_cti_pause_new.png button on the call panel to put a call on hold. Click the btn_cti_pause_on_new.png button to resume conversation.

Note

The call cannot be transferred or finished when it is on hold.

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