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This documentation is valid for Creatio version 7.15.0. We recommend using the newest version of Creatio documentation.

Set up Exchange Listener synchronization service

The Exchange Listener synchronization service synchronizes Creatio with MS Exchange and IMAP/SMTP mail services using a subscription mechanism.

This article covers deploying the Exchange Listener synchronization service for Creatio installed on-site.

The service consists of two required components:

  • The Exchange Listener primary module

  • NoSQL Redis DBMS

The Exchange Listener module initiates the outgoing connection to EWS API. It uses the mailbox credentials and creates a subscription to “new message” events. The open subscription remains in the component memory to ensure fast response time when new emails arrive. When a corresponding event is received, the email instance loads.

Using an in-memory repository will be enough for deploying the service.

Redis DBMS enables creating a scalable and fault-tolerant system of processing nodes. The Redis repository contains information about the mailboxes that are served. Because of this Creatio can process queries for adding a new subscription or checking the status of a specific subscription, regardless of the subscription node.

Required Redis settings:

  • anonymous access allowed

  • separate database available for the Exchange Listener service operation

Contents

Deploying Exchange Listener

Set up the Exchange Listener service on the side of Creatio

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