Set up the Exchange Listener service on the side of Creatio

1.Make sure the ExchangeListenerService anonymous service is available at [Creatioapplication address]/0/ServiceModel/ExchangeListenerService.svc (Fig. 1).

Fig. 1 Example of a response from ExchangeListenerService

 

2.Set the needed system setting values. To do this:

a.Open the System Designer, e.g., by clicking .

b.Click “System settings” in the “System setup” block.

c.Set the system setting values as follows:
ExchangeListenerServiceUri. The format of the system setting value: [the service address used at installation]/api/listeners.
The URL of the Exchange event processing service in Creatio. The format of the system setting value: [the anonymous ExchangeListenerService address]/NewEmail. For example, https://mycreatio.com/0/ServiceModel/ExchangeListenerService.svc/NewEmail.

3.On the feature toggle page, connect EmailIntegrationV2 and ExchangeListenerEnabled for all users.

4.Delete the mail synchronization triggers

5.Restart the website.

See also

•Integration with email services by the IMAP/SMTP protocol

•Integration with the MS Exchange service