The integration between bpm’online and telephone networks enables making and receiving calls directly from the system interface. To use other phone integration functions in bpm’online, phone integration setup is required.
After the phone integration has been set up, you will be able to manage calls in bpm’online: make and receive calls, put calls on hold, transfer calls, make video calls and record conversations.
To manage your calls, use the [Calls] tab (
) of the communication panel.
The history of all calls is stored in the [Calls] section that provides standard options for working with the information. In the section, you can search and group the stored data, and set up the section analytics.
Contents
Available Webitel base phone integration settings
How to integrate with Asterisk
How to integrate with Cisco Finesse
How to integrate with Infinity
•Feature Comparison for supported phone systems
•Bpm’online phone integration FAQ
See also
• Phone integration (development guide)
