This documentation is valid for Creatio version 7.17(7.18).

We recommend using the newest version of Creatio documentation.

 

 
 

Sites

  • Creatio
  • Community
  • Marketplace
  • Knowledge Hub
  • Log in
    • Log in

Main navigation

  • Guides
  • E-learning
  • Training
  • Certification

Sites

  • Creatio
  • Community
  • Marketplace
  • Knowledge Hub
 
 
  1. Documentation
  2. User documentation
  3. Service tools
  4. Service cases
  5. Case processing
  1. Documentation
  2. User documentation
  3. Service tools
  4. Service cases
  5. Case processing

Case processing

Create a case
Service agreement selection
Search for similar cases
Response and resolution time
Predictive routing
Case processing
Service model
Documentation
User documentation
  • Platform basics 
  • CRM tools 
  • Customization tools 
  • BPM tools 
  • Marketing tools 
  • Sales tools 
  • Service tools 
    • Service cases 
      • Case settings 
      • Case processing 
        • Create a case
        • Service agreement selection
        • Search for similar cases
        • Response and resolution time
        • Predictive routing
        • Case processing
        • Service model
      • FAQ
    • Contact center tools 
    • ITSM tools 
  • Administration 
  • On-site deployment 
  • More apps 
  • Finance and banking 
  •  
  •  
  •  
  •  
  •  
Connect with us
USA: +1 617 765 7997
UK: +44 20 3384 0040
Australia: +61 261 452 888
info@creatio.com
support@creatio.com

© 2025 Creatio. All rights reserved.  |  Privacy Policy