Application infrastructure

Overview

From the server infrastructure view, the Creatio is a three-tier architectural system with modifications (Fig. 1).

Fig. 1. Application infrastructure

The center of the infrastructure is the application server that runs under the Internet Information Services (IIS) version 7.0 or higher.

The next component of the architecture is the classic database server.

Client workplaces can be located on any available device (PC, laptop, mobile device). All requests to the server are performed via the web browser or mobile application.

In addition to the three main components, there are:

• database session server (Redis)
• version control server (optional)
• cloud web services.

Application server

Application server consists of two parts: WebAppLoader and WebApp.

WebAppLoader

The main purpose of WebAppLoader is authorization, authentication and redirect of users to the main application. The main functions of the WebAppLoader:

• user authorization
• user licensing and authentication
• starting the scheduler.

WebApp

After incoming requests were processed in the loader they are redirected to the WebApp. This part is responsible for the business logic of the system. This is an application that implements specific configuration and workplace in the system.

The database server

Database stores a data necessary for user or for the operation of the system itself. All configuration settings that define functionality of the products are also stored in the database.

Systems that can be used as database server:

• MS SQL Server 2012 SP3 or higher
• Oracle DBMS 11 g Release 2 and up (when deploying on-site)
• PostgreSQL 11. PostgreSQL setup files are available for download at postgresql.org. . PostgreSQL is supported by different versions of Creatio products:
  Studio Creatio version 7.13.0 and up;
  Service Creatio version 7.13.3 and up;
  Sales Creatio version 7.14.2 and up;
  Financial Services Creatio, sales edition version 7.15.2 and up.

Client

All requests to the server are performed via the web browser. Following web browsers are supported:

• Internet Explorer 11.0+,
• Firefox, the last official version on the Creatio release date
• Chrome, the last official version on the Creatio release date
• Safari, the last official version on the Creatio release date.

The Creatio mobile application is used to access the server with mobile devices.

The session storage server (Redis)

Redis main functions:

• storing the data of user sessions
• storing cached data
• Data exchange between web farm nodes.

Redis advantages:

• data is stored in RAM, it provides high performance of the system
• server can work under Unix OS

Version control system server (SVN).

This is an optional component that is enabled only when you need to start the development of custom configuration on the platform in parallel with system operation. Server functions:

• Transition of modifications between applications. Modifications are transferred with the packages.
• Storing the status of the configurations as a packages of specific version. Everything that is developed in the packages is stored in the version control system.

More information about the version control system can b e found in the “Create repository in SVN server” article.

Web services

This is an additional cloud services that can be accessed from the several Creatio applications.

Global Search Service

The Global Search Service is created for integration of the ElasticSearch with the Creatio and performs following functions:

1. Registration:

• Connects the client by creating an index in ElasticSearch, and stores the index application connection.
• Disconnects the client, upon request by deleting the index in the ElasticSearch.

2. Transition:

Participates in the indexing process. Takes the data from the application database and sends it to the ElasticSearch.

GSS consists of three components:

• Service – API for registration and access management to the global search
• Worker – exports data from the database and imports to the ElasticSearch index
• Scheduler – the scheduler of the Worker.

Bulk email service

Used for integration of Creatio and bulk email services (ElasticEmail, UniOne, etc.). Enables to work with following bulk email types:

• Bulk emails.
• Transactional emails (immediate delivery to one recipient).

Access to the service is performed via public Web API.

Website event tracking service

Enables to track events from on the client site and pass them to the Creatio. Application identification is preformed via unique API key by which the temporary event storage and the Creatio instance for synchronization are defined. The JavaScript code embedded in the site pages used to perform tracking. The code sends events to the service.

The database enrichment service

Account data enrichment service uses different search technologies to find information about accounts and their communications from the open Internet sources.

The service for enriching contacts from email uses different search technologies to find information about contacts and their communications from the emails.

Deployment options

There are two deployment options:

1. On-site

2. Cloud.

On-site deployment

In On-site deployment, all costs associated with the organization of the server part (installation, configuration, maintenance, administration) are assigned to the customer.

One of the advantages of this deployment option is the simpler integration with the Active directory, since the domain controller is usually located in the enterprise LAN. Also, the on-site deployed application is better for development.

Disadvantages of this deployment options are that the customer bears constant costs to support this infrastructure (update, administration, maintenance costs).

How to deploy Creatio on-site is described in the "Deploying Creatio application on-site" article in the User Guide.

Cloud deployment

In the cloud deployment option, the application is deployed on the cloud servers (Amazon, Azure etc). All application server part is stored in the data centers and administrated by Creatio employees. All issues related to administration, speed, scalability are solved by the Creatio employees and client uses only the client part of the application.

Advantages of the Cloud deployment:

• timely updates
• maximal performance
• compliance with industry standards on data availability and security.

See "Deploying the Creatio cloud application" article for more on restrictions related to Creatio cloud.

On-site system installation schemas

Figure 2 contains two possible installation schemas of the Creatio application.

Fig. 2. Installation schemas

Non fault tolerance system installation requires one application server, one Redis server, one database server and using SVN server for development.

Fault tolerance system requires:

• several workload balancers
• several web farm nodes
• several nodes of database cluster
• several nodes of the Redis cluster

SVN server can be used for development, but it is not recommended on such complex fault tolerance systems.