Perform initial setup before working with cases.
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Register and set up a list of mailboxes for the support service. Read more >>>
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For the cases to not be registered by “junk” emails, set up “junk” case registration. Read more >>>
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Configure automatic definition of category for cases registered from incoming emails of shared email accounts to speed up classification of new incidents. Read more >>>
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Set up automatic notifications to case contacts about their case status change, contact notification rules and email templates. Read more >>>
Note
You can set up closing the case page and transferring to the list of the [Cases] section after you modify the page and save your changes. To do this, select the [Close on save] checkbox in the [Case statuses] lookup. Read more >>>
Contents
•“Junk” case registration setup
•Automatically categorizing cases registered from email
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