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This documentation is valid for Creatio version 7.12.0. We recommend using the newest version of Creatio documentation.

How to create a new record in a section based on an email message.

You can create a new record in any bpm’online section based on an email message from the communication panel. For instance, you can add a new contact based on an email from an unknown sender. His email address and name will be automatically filled in on his edit page with the data from the linked email  message. If you add another record (i.e., an opportunity, invoice or an order), bpm’online will automatically populate its corresponding fields on the edit page with the contact data from the email message. Thus when you create a new opportunity the field [Customer] on the opportunity edit page will contain the name of the account or contact.

Below is an example of creating a new record based on an email message  for a contact.

1.Click the btn_com_email_tab00006.png button on the communication panel.

2.Select an email message.

3.Click the btn_com_add_tab.png  button in the top right corner of the email message and select [Add new] command (Fig. 1).

Fig. 1 Adding a new record based on an email message in the communication panel

chapter_emails_create_new.png 

4.Select an object (the type of bpm'online record to create) from the menu, for example, “Contact” Fig. 2).

Fig. 2 Selecting the type of bpm'online record to create

chapter_emails_new_object_choice.png 

5.A new contact edit page will be created, its [Name] and [Email] will be populated with the email message data. You can modify the entered data manually before saving the changes (Fig. 3).

Fig. 3 Page of the contact, created from the email message

chapter_emails_new_contact_page.png 

As a result, a new record based on the email message data will appear in the [Contacts] section .

See also

How to process emails

How to bind emails to bpm'online records manually

How to set up rules for binding emails to other bpm’online objects automatically

How the fields are populated for downloaded emails

Working with emails FAQ

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