Overview

The communication panel is designed for user interaction with clients and colleagues without interrupting execution of the current task. Using the communication panel, you can make calls, process unread mails and post in the enterprise social network.

The communication panel contains the following tabs (Fig. 1):

• Calls (1) — enables you to accept and make calls directly in the application. Read more about the possibilities of telephony in the "Managing calls in bpm'online" article.
• Email (2) — designed to work with email. Features of configuration and integration with email services are described in the "Working with email" article.
• Feed (3) — displays messages of the [Feed] section and is used to view messages in subscribed channels and to add new posts and comments. More information can be found in the "[Feed] section" article.
• The notification center displays notifications about various events in the system. It is described in detail in the "Notification center" article.

Fig. 1 Communication panel

The communication panel is configured in the CommunicationPanel scheme of the UIv2 package. The "Calls" tab is configured in the inherited CommunicationPanel scheme of the CTIBase package . The communication panel tab buttons (1...4) are located in the communicationPanel container, and the tabs in the rightPanel container (Fig. 1).