Integrate Facebook Ads with Creatio
Connect your Facebook Ads account to Creatio to sync your Facebook ads with Creatio. Once you connect the account and select the ad accounts to connect, Creatio will import data of all ad campaigns in those ad accounts and generate analytics.
Before you connect the account, make sure the Facebook Ads user has publish access to the ad tool and is an administrator of the ad account in Business Manager.
Connect the Facebook Ads account
- Open the Ad campaigns section.
- Click Ad accounts in the top right.
- Click Connect account in the "Facebook" group. This opens a window. If the window does not open, allow pop-ups in your browser.
- Log in to the relevant Facebook account.
- Grant all permissions to Creatio. These permissions are required for the integration to operate as intended.
- Select the business account to connect to Creatio → Connect.
- Select the ad accounts to connect in the Select ad accounts window → Connect. The window lists only active ad accounts.
As a result, Creatio will connect your Facebook Ads account. The synchronization might take some time depending on the amount of data.
Facebook will share information about all ad campaigns in the ad accounts you selected. For example, name, budget, impressions, clicks. You can connect the Facebook Ads account to other Creatio instances if needed. For example, to test customizations.
Connect ad accounts as several users
This functionality is available for Creatio 8.3.4 and later.
Every user connects ad accounts using their own Facebook account. Connections of different users are independent: when you connect an ad account, the connections that other users created stay as they are. If another user has already connected the same ad account, Creatio adds your connection to the existing ad account and does not create a duplicate.
The Ad accounts panel lists the connected ad accounts and their connection status:
- "Connected." At least one user has a valid connection to the ad account.
- "Disconnected." No user has a valid connection to the ad account.
To connect more ad accounts or reconnect, click Manage connection in the "Facebook" group.
To let other users work with an ad account without connecting it themselves:
- Open the Grant access to ad account page. To do this, open the menu of the Manage connection button in the "Facebook" group → Grant access.
- Select the ad account in the Ad account field.
- Select the user or role in the User / Organizational role field.
- Click Grant Access.
As a result, the selected users get access to the ad account and can use it in ad audiences. Learn more: Send contacts to Meta and Google Ads audiences.
Disconnect the Facebook Ads account
You can disconnect the Facebook Ads account in Facebook. Learn more: Remove Your CRM System Integration from Meta.
Disconnecting the account turns off integrations with all Creatio instances connected via this account. The instances preserve data collected when the integration was active.
Starting from Creatio 8.3.4, disconnecting removes only your connection. The ad account stays "Connected" in Creatio while at least one other user has a valid connection to it.