Financial Services Creatio, customer journey edition
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This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

Putting calls on hold

While you are on a call, you can put the call on hold so that the subscriber is still on the line but cannot hear you.

Click the btn_cti_pause_new.png button on the call panel to put a call on hold. Click the btn_cti_pause_on_new.png button to resume conversation.

Note

The call cannot be transferred or finished when it is on hold.

See also

Outgoing call

Incoming call

Subscriber identification

Conversation mode

Transferring calls to another number

Video calls

Calls history

Call recording and playback

Agent status menu

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