Financial Services Creatio, customer journey edition
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This documentation is valid for Creatio version 7.16.0. We recommend using the newest version of Creatio documentation.

How to plan agent workload

To plan which queue elements will be processed next by the agents, display the items from the selected queues in the same order as they are shown on the home page. To do this:

1.Go to the [Queues] section.

2.Use the queue filter to display the required elements in the list.

3.Select the [Agent view] checkbox.

The queue elements will be displayed in the same order as they are shown on the home page. As a result, the contact center manager can view the order in which the elements will be processed.

If the [Agent view] checkbox is selected, the list in the [Queues] section will display all elements from the blind queues and in the order in which they will be processed.

See also

Managing records displayed in the home page via regular and blind queues

Sorting records on the home page

Processing cases from a regular queue in the home page.

Processing cases from a blind queue in the home page

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