Phone integration setup

Creatio integrates with the Webitel phone integration service. Creatio users can make internal calls just using the headset without any additional software installation.

To use other phone integration services in Creatio, additional settings are needed.

Phone integration works in browsers that support WebRTC technology:

• Google Chrome, the latest official version on the Creatio release date

• Mozilla Firefox, the latest official version on the Creatio release date

• Microsoft Internet Explorer 11 and up

• Microsoft Edge

• Apple Safari, the last official version on the Creatio release date

Contents

•Available Webitel base phone integration settings

•How to integrate with Oktell

•How to integrate with Asterisk

•How to integrate with Cisco Finesse

•How to integrate with TAPI

•How to integrate with CallWay

•How to integrate with Infinity

•How to integrate with Avaya

See also

•The [Calls] section

•Managing calls

•Feature Comparison for supported phone systems

•Creatio phone integration FAQ

•Phone integration (development guide)