Service Creatio, customer center edition - Overview
Service Creatio, customer center edition automates your customer service operations to help increase customer loyalty and satisfaction levels and is designed for customer service automation for large-scale support teams with a high flow of inbound and outbound communications.
Key points
Introduction
360-degree customer view
Self-service portal
Agent desktop
Case management
Knowledge management
Service catalog management
Business process management
Setup and customization
Analytics
Academy
