Service

Manage case stages in the new dedicated Freedom UI component.

Manage the knowledge base in a new Freedom UI composable app.

Use filters and search for records in the Timeline component.

The Timeline component displays chats.

Case Management app is mobile-ready.

External users can use the Case Management app.

Use the agent desktop in a new Freedom UI composable app.

Manage activities in a new Freedom UI composable app.

Create feed posts that external users can see.

Display the needed steps for a record in a new Freedom UI component.