Creatio administration
This documentation is valid for Creatio version 7.13.0. We recommend using the newest version of Creatio documentation.

Setting up an email account on the corporate domain

If you use corporate email domain, you will need to set up integration with the corporate email provider by the IMAP/SMTP or Exchange protocol and match domain names to corresponding email providers. This is performed by a system administrator.

To configure email account on a corporate domain:

1.Open the [Email] tab on the communication panel, then click btn_detail_menu00002.png and select [New email account]. As a result, the email account authentication window will open. This method of adding the account does not depend on the availability of configured accounts.

2.Enter email address and click the [Next] button. The email provider will be identified according to the domain name.

If the provider was not identified automatically, you will be able to specify it manually.

Note

The mailbox with corporate domain address (for example, mycompany.com) can be serviced by a global email provider (for example, Yahoo or GMail). If you do not know which email provider to choose, verify this with your system administrator.

3.Enter a password and click [Sign in] button (Fig. 1).

Fig. 1 Singing in to an email account of a corporate provider

scr_chapter_imap_synchronisation_auth_custom.png 

As a result, an email account with default parameters will be created in bpm’online. You can start working with emails or customize additional mailbox settings (add signatures, configure synchronization period, etc.).

See also

Setting up a GMail account using OAuth

Setting up an email account of a pre-configured provider

Email account individual settings

Integration with email services by the IMAP/SMTP protocol

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