Service Creatio, enterprise edition
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Dashboards in the [Cases] section

The Dashboards view contains: diagrams, metrics, rating lists and reports.

Note

More information about working with dashboards and dashboard setup is available in a separate article.

The [Current status of the open cases] tab

The tab contains summary information about open cases regarding the support line, source, priority and related services. Cases that are assigned neither the resolved nor the final status are considered open.

Workload per support line

Diagram displays how active cases are grouped by support line.

By channels

The diagram displays how open cases are grouped by source.

Number of active cases

The indicator displays the number of currently open cases.

By priority

The diagram displays how open cases are grouped by priority.

By services

The diagram displays how open cases are grouped by service.

The [Quarterly KPIs] tab

The tab displays key performance indicators (KPIs) that define the quarterly performance of the service team.

Registered and closed cases by month

This chart displays new cases and closed cases grouped by month. cases registered, and cases closed in the current quarter and grouped by month.

Monthly overdue

This diagram displays the number of cases with an overdue response or resolution time. The data is grouped by month. Only cases registered in the current quarter are considered.

Contacts by number of cases

The list of 15 contacts that submitted the most cases during the last quarter. The data is sorted in descending order of number of cases.

The [Case analytics of the quarter] tab

This tab displays the cases by quarter statistics.

Monthly overdue

This diagram displays the number of cases with an overdue response or resolution time.

Cases sources

The diagram displays the number of cases by case sources.

Case categories

The diagram displays the number of cases by categories.

Registered and closed cases by month

The diagram displays the ratio between closed and registered cases.

See Also

Dashboards

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