The knowledge base article page consists of the field group containing general data, and several tabs.
General information about the article.
| Title | Knowledge base article title. |
| Type | Knowledge base article type, for example, “Rules and regulations” or “FAQ”. |
| Modified by | User who last edited the article. This is a non-editable field. |
| Modified on | Date and time of the last modification of the knowledge base article. This is a non-editable field. |
The [General information] tab contains text input area and additional areas for the article tags and comments.
| Resolution | Page area where you can enter and format the article text. The name of this area is not displayed on the page. |
Comments area
The bottom part of the tab contains the comments area. Functionality of this field is identical to that in the [Feed] section of the system. Knowledge base article comments are displayed in the [Feed] section and on the communication panel.
Use this detail to store files and links related to the knowledge base article. For example, on this detail you can add accompanying documents or useful links related to the article. Read more >>>
The tab details display records that are connected to the current service.
Cases
List of cases that were resolved with the help of this article. from the [Cases] section.
If you click the [Add] button, a lookup window will open, where you can select one or several cases that should be connected to the knowledge base article To remove a case from the list, use the [Delete] option.
See also
