Service Creatio, customer center edition
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This documentation is valid for Creatio version 7.15.0. We recommend using the newest version of Creatio documentation.

Knowledge base article page

The knowledge base article page consists of the field group containing general data, and several tabs.

General data

General information about the article.

Title

Knowledge base article title.

Type

Knowledge base article type, for example, “Rules and regulations” or “FAQ”.

Modified by

User who last edited the article. This is a non-editable field.

Modified on

Date and time of the last modification of the knowledge base article. This is a non-editable field.

The [General information] tab

The [General information] tab contains text input area and additional areas for the article tags and comments.

Resolution

Page area where you can enter and format the article text. The name of this area is not displayed on the page.

Comments area

The bottom part of the tab contains the comments area. Functionality of this field is identical to that in the [Feed] section of the system. Knowledge base article comments are displayed in the [Feed] section and on the communication panel.

The [Attachments] tab

Use this detail to store files and links related to the knowledge base article. For example, on this detail you can add accompanying documents or useful links related to the article. Read more >>>

The [Connected to] tab

The tab details display records that are connected to the current service.

Cases

List of cases that were resolved with the help of this article. from the [Cases] section.

If you click the [Add] button, a lookup window will open, where you can select one or several cases that should be connected to the knowledge base article To remove a case from the list, use the [Delete] option.

See also

The [Feed] section

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