Dashboards in the [Cases] section
The Dashboards view contains: diagrams, metrics, rating lists and reports.
Note
More information about working with dashboards and dashboard setup is available in a separate article.
The [Case analytics of the quarter] tab
This tab displays the cases by quarter statistics.
| Monthly overdue | This diagram displays the number of cases with an overdue response or resolution time. |
| Cases sources | The diagram displays the number of cases by case sources. |
| Case categories | The diagram displays the number of cases by categories. |
| Registered and closed cases by month | The diagram displays the ratio between closed and registered cases. |
See Also
