How to leave case feedback on the portal
You can evaluate the quality of service provided for your case at any stage of its life cycle.
Case processing results can be used to evaluate the service satisfaction. For this, populate the [Feedback] detail fields of the case page. The [Feedback] field block becomes available after a case is assigned the “Resolved”, “Closed” or “Canceled” status. Case author will receive an email notification to fill out the feedback fields.
If during the processing of your case, you receive comments or notes, you can easily pass them on to the support team. To schedule a bulk email:
1.Open the case page on the self-service portal.
2.Click the [Complain] button in the top left corner of the case page (Fig. 1).
Fig. 1 The [Complain] button on a case page
3.In the opened window, enter your feedback.
4.Click [Complain].
A comment with the "Complaint" type will be displayed in the communication history on the case page. This will draw the attention of the support team to the case and improve the quality of service.
Unlike usual comments, you can leave complaints on resolved and canceled cases.
See also
•Working with the portal main page
•Working with the portal knowledge base
