Service Creatio, enterprise edition - Overview
Service Creatio is designed for largescale service management throughout the entire service lifecycle, from customer request handling to the implementation of changes and release design.
Effectively process cases from both employees and customers, track service assets and transform “bottlenecks” of your infrastructure into valuable innovations.
Key points
Introduction
Agent desktop
Service catalog management
Configuration management
Self-service portal
Knowledge base management
Problem management
Change and release management
Business process management
Analytics
Customization and administration tools
Academy
