Bpm’online service

• Customer portal users can now specify configuration item when creating cases on the self-service portal.

• Working with connections between parent and subordinate records has been improved. If a new connection is established, any existing conflicting connections will be  automatically removed. Connections between parent and subordinate records have been optimized and now support working with big amount of data (hundreds of thousands of records). Finally, when entering connections between parent and subordinate cases as well as configuration item components, the current record is not available for selection.

• Case history now sorts messages better. When analyzing the incoming emails, the system now takes into account their actual sending date.

Base interface and system capabilities

Selecting all records in a list

 

• Special characters are now correctly processed when exporting records to *csv.

• Section dashboards have been improved. If a dashboard is taking too long to calculate, a loading animation is displayed.

• Links from the connected record profile can now be opened in a new window.

• The primary contact profile in the [Leads], [Accounts] and [Contacts] sections now contains the [Full job title] field instead of the [Job title] field.

• Users can now quickly select all records in a filtered section list.

• The “Today” macro in the notification center is now generated according to the current user’s time zone.

• Filters of dynamic folders are now saved when a user follows a link to a connected record in a different section.

Customer database management tools

• Users can now add a company logo to account pages, which makes the account pop-up summaries more informative and the process of working with accounts more convenient in general

• Asterisk 13 is now supported.

Integrations

Excel data import

• Users, along with their organizational and functional roles can now be imported from Excel.

Working with emails

• Email attachments are now handled properly when replying to emails. Inline images are now correctly displayed in email replies.

• Improved performance of email text editor when working with long email threads.

• The process of receiving emails has been optimized. Large numbers of emails are now processed in batches, which requires significantly less memory resources on the bpm’online server.

IMAP/SMTP email integration

• Emails are now downloaded correctly from Gmail during initial synchronization if the user chooses to download all emails from the Gmail mailbox.

• Users can now set up their email alias on the mailbox settings page, which will be used for sending emails. As an email alias, the users can enter their name and department, for example “<John Smith> service@bpmonline.com”.

Integration with the MS Exchange service

• Emails are now received without delays if different time zones are set on the bpm’online application server and in the mailbox settings. The synchronization now uses the GMT time zone instead of the server or mailbox time zones.

• Synchronization of emails with attachments has been stabilized. The synchronization process is no longer interrupted if errors occur when downloading attachments. Any attachment errors will be added to the synchronization log, and subsequent attachments will be processed correctly.

• Bpm’online can now synchronize with email servers that use self-signed ssl-certificates. To permit such connections, users should enable the IgnoreExchangeSSLWarnings system setting.

Google calendar synchronization

• Updating the calendar data if the user time zone in the Google Calendar is different from the bpm’online server time zone is now processed correctly. The GMT time zone is used during the synchronization.

Development tools

• Working with the [Configuration] (WorkspaceExplorerModule) section is now more convenient:

•The developers can now use short path to open the WorkspaceExplorerModule.aspx page:

/dev.aspx or /dev.

•The [Packages] and [Actions] panels are now conveniently located next to each other.

•The [Packages] panel now has sorting and filtering features. Modified packages are now displayed at the top of the list.

•All modified schemas can now be filtered on the [Schemas] tab of the working area.

• Application reboot is now faster.

• The feed notification tab (ESNNotificationSchema) is now inherited from the base notification tab (BaseNotificationsSchema).