Matomo tracking solution

In Creatio, you can use Matomo tracking service to collect detailed reports on your website and its visitors using web form submissions. The reports include the search engines and keywords the visitors used, the language they speak, which pages they like, and the files they download. You can also identify contacts who follow links in bulk emails if you use Marketing Creatio products.

You can use Matomo data associated with specific Creatio contacts to personalize product and service offers as well as improve your website UX. For example:

• Evaluate which products or services interest the contact the most.
• Create detailed marketing reports using filters by contact channels, traffic sources, and location.
• Analyze which site pages users visit the most or on which pages they spend the most time.
• Review which OS and devices your customers use the most and optimize the site accordingly.

It is also possible to use the imported data with Creatio apps, for example, segment contacts for bulk emails and marketing campaigns as well as build detailed analytical reports.

note

Before you can use Matomo data in Creatio, make sure you have an active Matomo account.

Connect Matomo tracking service

To use Matomo tracking service, retrieve connection data from Matomo, then connect Matomo in Creatio and connect your landing page to Creatio.

Before you perform the setup, make sure you have an active Matomo account and an existing landing page connected to Matomo.

Step 1. Retrieve connection data from Matomo

1. Log in to Matomo as a superuser of the relevant website.
2. Go to Administration → Personal → Security → Auth tokens and retrieve the Auth token. Make sure to set Only allow secure requests to "No."

Step 2. Connect Matomo in Creatio

1. Go to the System settings section → "Matomo connector settings" folder.
2. Specify the Matomo analytics URL in the Default value field of the "Address of Matomo API service" (the "MatomoAPIAddress" code) system setting. To retrieve the URL, go to Matomo dashboard and copy only the root URL in the address bar.
3. Specify the Matomo Auth token in the Default value field of the "Matomo API key" (the "MatomoAPIKey" code) system setting.

As a result, Marketing Creatio product will be able to identify contacts who follow links in bulk emails.

To import Matomo data of users who submit web forms, proceed to the next step.

Step 3. Connect your landing page to Creatio

We recommend connecting landing pages to Creatio using webhooks.

If you use a landing page created using Landingi.com builder, take the steps in the following Landingi article: Landingi, Creatio, and Matomo integration.

If you use a different landing page service that can be integrated using webhooks, take the steps from Step 1. Connect the external webhook service section of the following article: Set up external webhook service integration. After that, perform additional setup:

1. Add the following script to the landing page:

   <script>
   function createOrReplaceInput(inputName,inputValue, formSelector, currentForm) {
   var existingInput = jQuery(formSelector + " input[name='" + inputName +"']")[0];
   if (existingInput) {
   existingInput.value = inputValue;
   } else {
   var newInput = document.createElement('input');
   newInput.setAttribute('type', 'hidden');
   newInput.setAttribute('name',inputName);
   newInput.setAttribute('value',inputValue);
   currentForm.appendChild(newInput);
   }
   }
   /* The function below generates individual VisitorId and sync it with Matomo. */
   function defineVisitor() {
   _paq.push([ function () {
   var visitorId = this.getVisitorId();
   var currentUrl = window.location.href;
   
   //for each form add hidden fields with names: TrackingUserId
   var formsCollection = document.getElementsByTagName('form');
   for(var i = 0;i < formsCollection.length; i++) {
   var formSelector = "";
   if (formsCollection[i].id) {
   formSelector = "#"+formsCollection[i].id;
   } else if(formsCollection[i].name) {
   formSelector = "form[name='" + formsCollection[i].name + "']";
   }
   createOrReplaceInput("TrackingUserId", visitorId, formSelector, formsCollection[i]);
   createOrReplaceInput("PageUrl", currentUrl, formSelector, formsCollection[i]);
   }
   }])
   }
   jQuery(document).ready(defineVisitor);
   </script>

2. Add extra TrackingUserId and PageUrl hidden fields to the relevant landing page.

3. Ensure the webhook is connected to the "Submitted form" ("FormSubmit" code) Creatio object.

If you use a web-to-object mechanism to integrate your landing page with Creatio, take the following steps:

1. Go to the Landing pages and web forms section in Creatio → open the relevant landing page record. The record must have "Contact registration form" type.
2. Copy the code snippet in the STEP 2. Copy the code and configure and map the fields block.
3. Replace the old snippet with the new snippet in the source code of the relevant landing page.

Import Matomo data

Creatio imports Matomo data of a specific contact recorded over the past year once the contact is identified. This is done in several ways:

• The standard contact identification mechanism is executed after a user submits a form on a landing page that involves contact creation.
• The contact ID is used after a user follows a link in a bulk email sent using Creatio Marketing tools.

If the contact is identified after they submit a form, Creatio imports Matomo data immediately. If the contact is identified after they follow a link in a bulk email, Creatio imports Matomo data as part of the next update scheduled by the "Matomo data synchronization for contacts by userId" business process.

By default, Creatio updates most Matomo data of identified contacts once a day. To modify the update time and frequency, edit the start timer of the "Matomo data synchronization for contacts by userId" business process.

Important

Importing large volumes of data can affect website performance negatively. As such, optimize synchronization time and frequency for your particular business case.

Matomo data passed with form submissions is always updated in real time. View the imported data on the Marketing tab of Creatio contact page.

Creatio uses a unified contact identification mechanism for form submissions on landing pages that involve contact creation. Learn more: Identify contacts that submit web forms. The contact identification procedure has the following restrictions:

• If a user enters data of a different contact in the form, Creatio associates Matomo data with the contact whose data was specified.
• If a user submits multiple website forms as part of a single session and enters different contact data in each submission, Creatio associates Matomo data with the contact whose data was specified in the earliest submission.
• If a user forwards a bulk email and the new recipient follows the link, Creatio associates Matomo data of the user who followed the link with the original recipient.

Imported data reference

Creatio imports web session and web action data from Matomo. Web session is a website visit during which contact takes particular steps. Web action is a particular step the contact takes as part of a web session.

Learn more about web session data in the table below.

Data type	Details
Session start date	Date and time when the first web action took place.
Session duration	Time between the session start date and time of the last web action, in seconds.
Country	Imported into "Country" (string), "Country Code," and "Country" (lookup) fields. Creatio selects the lookup value based on the code from the Countries lookup. You can add custom values to the Countries lookup manually. Creatio does not add new lookup values if imported data contains values missing from the lookup.
Region	Imported into "Region" (string), "Region Code," and "Region" (lookup) fields. Creatio selects the lookup value based on the code from the States/provinces lookup. Creatio does not add new lookup values if imported data contains values missing from the lookup.
City	Imported into "City" (string) and "City" (lookup) fields. Creatio selects the lookup value based on the English name in the Cities lookup among the values filtered by the specified Countries and States/provinces lookup values. You can add custom values to the lookup. Creatio does not add new lookup values if imported data contains values missing from the lookup.
Location	Geographic latitude and longtitude imported as a string.
Source	Creatio selects the lookup value from the Lead sources lookup. Imported data is matched to the lookup values based on the following rules, from higher to lower priority: If data includes the utm_source code and the lookup of the Source code object maps the tag to a Lead sources lookup record, Creatio populates the Source field with the mapped lookup record. To edit the lookup of the Source code object, add the lookup manually in the Lookups section. If data includes the utm_campaign code and the lookup of the Source code object maps the tag to a Lead sources lookup record, Creatio populates the Source field with the mapped lookup record. If the first two rules do not apply, Creatio uses lead source identification rules 4 and 5. You can add custom values to the Lead sources lookup. Make sure to fill out the Default channel field of the lookup record if you add a custom value. Creatio does not add new lookup values if imported data contains values missing from the lookup.
Channel	Creatio selects the lookup value from the Lead channels lookup. If the imported data includes the utm_medium code and the lookup of the Channel code object maps the tag to a Lead channels lookup record, Creatio populates the Channel field with the mapped lookup record. If the "Channel" field is not populated based on channel data, Creatio can populate it based on the Lead source lookup. To edit the lookup of the Channel code object, add the lookup manually in the Lookups section. You can add custom values to the Lead channels lookup. Creatio does not add new lookup values if imported data contains values missing from the lookup.
Referrer type and name	Imported into "Referrer name" (string) and "Referrer type" (lookup) fields. Creatio selects the lookup value based on the "Matomo code" field. The "Referrer name" (lookup) field is not populated. Developers can add custom values to the lookup. Creatio adds new lookup values if the imported data contains values missing from the lookup.
Referrer keyword	Keywords the user entered into search engine before loading the page referrer URL.
Page referrer URL	URL of the page from which the user went to your landing page.
utm_id	Marketing codes
utm_source
utm_medium
utm_campaign
utm_term
utm_content
Platform	Operating system of the user
Device
IP address

Learn more about web action data in the table below.

Data type	Details
ID of the relevant web session
Action start date	Date and time when the action was triggered in Matomo. The value roughly corresponds to when the user performed the action. The difference between this value and the time of the actual action is usually negligible.
Action type	Creatio selects the lookup value from the Web tracking action types lookup. The imported data is mapped to lookup records via the Matomo Code field. The values of the Name field can be arbitrary but cannot be localized. The Name and Matomo Code fields of the lookup records added by Creatio are populated automatically. Developers can add custom values to the lookup. Creatio adds new lookup values if the imported data contains values missing from the lookup.
Web page	Creatio selects the lookup value from the lookup of the Web page object. The imported data is matched tothe Name and Page URL lookup columns. To edit the lookup of the Web page object, add the lookup manually in the Lookups section. Creatio adds new lookup values if the imported data contains values missing from the lookup.
Page URL address	URL of the page where the event took place.

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See also

Track contact data