Service Creatio, enterprise edition
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Dashboards in the [Service agreements] section

The Dashboards view contains consolidated analytics (diagrams, metrics, rating lists and reports) based on the section data.

Note

More information about working with dashboards and dashboard setup can be found in the corresponding articles.

The [Last month contract analytics] tab

The tab displays the last month statistics for the service agreements. The data is grouped by status, user feedback and number of overdue cases.

Number of active services

Calculated indicator displaying the total number of active services delivered by the company.

Number of active services under active agreements

Calculated indicator displaying the number of services added to active service agreements.

Best feedback service agreements

Diagram displaying service agreements with the best user feedback. The rating is calculated based on the average user feedback for each service agreement. Only cases added in the previous month are used for calculation.

Worst feedback service agreements

Diagram displaying service agreements with the worst user feedback. The rating is calculated based on the average user feedback for each service agreement. Only cases added in the previous month are used for calculation.

Overdue cases by service agreement

Diagram displaying service agreements with the largest number of cases that are overdue by response time or resolution time. Only cases added in the previous month are used for calculation.

See also

Dashboards

 

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