Service Creatio, enterprise edition
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Analytics in the [Services] section

The Dashboards view contains consolidated analytics (diagrams, metrics, rating lists and reports) based on the section data.

Note

More information about working with dashboards and dashboard setup can is available in the corresponding articles.

The [Service quality quarterly analytics] tab

Services analytics based on the number of service-related cases, activity durations and user feedback.

Average user satisfaction by service

Diagram displaying how service ratings are grouped by user feedback. The rating is calculated based on the average user feedback for each service. Only cases added in the current quarter are used for calculation.

Monthly overdue resolution vs response

Diagram displaying how service ratings are grouped by number of cases that are overdue by response time or resolution time. Only cases added in the current quarter are used for calculation.

Top services by incidents

Diagram displaying services with largest number of incidents in the current quarter.

Working time per service

List displaying 10 services with the highest amount of working time spent on case resolutions. The working time is calculated based on the duration of activities connected to service-related cases. The data is displayed in descending order of working time amount. Only cases added in the current quarter are used for calculation.

The [Quarterly popular services] tab

This tab displays services that are popular in the current quarter

Diagram displaying services with largest number of service requests in the current quarter.

See also

Dashboards

 

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