How to manage sales rep visit actions
Add sales rep activities that must be completed during the visit on the [Actions during visit] detail of the [Field sales rules] lookup.
To add an action:
1.Open the [Field sales rules] lookup.
2.Select a rule and click 
(Fig. 1).
Fig. 1 Opening a rule for editing
3.On the rule page, expand the [Actions during visit] detail and click [+].
4.Populate the columns of the new record:
a.Select the visit action type: “Check-in“, “Check-out”, “Presentation“ or “Order placement“ or “SKU Monitoring”.
b.Use the [Actions priority order] column, to set up sequence of sales rep activities.
c.Select the [Required] checkbox for the actions that the sales rep should not be able to skip.
Attention!
The sales rep will not be able to complete the visit until all the required actions are performed.
5.Click 
to save the visit action.
6.Similarly, add the rest of the visit actions.
As a result, when you drag a sales outlet and drop it into the calendar in the [Visit scheduling] view of the [Activities] section, the [Visit actions] detail of the visit will be populated automatically. The list of actions on the detail will correspond to the list of actions set up in the lookup for the corresponding visit rule.
The following table contains the action types that are available in the lookup and the steps automatically executed in Creatio when a sales rep uses the mobile app.
| Check-in | Creatio receives GPS coordinates of the sales rep's location and the visit status is changed to “In progress“. |
| Presentation | Opens a PowerPoint or PDF presentation on the sales rep's mobile device (the presentation must be added to the [Attachments and notes] detail of the visit record in the [Activities] section). If several presentations have been added to the detail, the sales rep will have to select the needed one. |
| Order placement | Creates a new order for the sales outlet account and opens the product selection page on the sales rep's mobile device. |
| SKU Monitoring | Opens the SKU monitoring window for the sales rep to enter changes in SKU (stock keeping units), specify whether the products are on display in the sales outlet. |
| Check-out | Creatio receives the GPS coordinates of the sales rep's location and the visit status is changed to “Completed“. |
Note
You can supplement the list of sales rep visit actions by adding new records to the [Visit actions type] lookup. Sales reps mark visit actions as “complete” by toggling a switch in the mobile device. Any additional business logic that affects other Creatio sections (e.g., creating a new contract based on a visit action) is implemented only through development.
See also
•How to add a sales rep visit rule
•How to add a presentation to a sales rep visit
•How to set up list of promoted products for sales rep visits
