How to coordinate the agent work

The contact center manager can assign and reassign agents manually or cancel low priority elements.

To assign agents;

1.Go to the [Queues] section.

2.Select the queue element that must be assigned to a particular agent in the list.

3.Select the [Assign agent] option from the [Actions] menu.

4.Select an agent from the list.

The selected agent will be assigned to the queue element. The elements assigned to the agent will be displayed in the agent desktop After assigning the agent, the item will not be displayed in the agent desktopagent desktop