How to set up a mailbox to send email notification

To set up automatic emailing (applicable for versions 7.12.2 and below):

1.Open system designer by clicking the button.

2.Click the [System settings] link in the [System setup] block.

3.Open the [Sending emails] system setting folder.

4.In the [Customer service email] setting, specify the email address to send notifications to.

5.In the [SMTP server password] setting, specify the mailbox password.

6.Populate the [SMTP server port] and [SMTP server name or IP] system settings with values received from your email provider.

7.In the [SMTP server login] setting, specify the email address to send notifications to.

8.Populate the [Use SSL] system setting for secure connection.

Note

The SSL protocol provides secure data exchange. Make sure the SSL protocol can be used by your email provider.

See also

•Set up contact case notification rules

•Setting up email templates

•User satisfaction scale setup

•Case resolution notification setup

•Configuring email accounts in Creatio

•Configuring shared mailbox