Bpm’online service

• All recipients of the original case email now receive same notifications as the case contact. This way everyone involved in the case resolution will stay up to date with all developments.

• Case notifications now include the subject from the original email. This lets the customers track email history of their cases. If a case has been created from a call, then the [Subject] field of notifications will contain the subject from the email template.

• Support service is now specified as the sender of emails sent from the case page.

•By default, the [From] field contains the support service mailbox where the customer’s email was originally sent.

•If a case was not registered based in an email, then the [From] field will contain the email specified as the default helpdesk mailbox in the system settings.

Base interface and core functions

Data enrichment

• When enriching data from emails, you can now select a contact whose data will be enriched. This way you can also add new contacts.

Contact data enrichment options

 

• Email data enrichment now uses information from the signatures of all contacts in a thread instead of using only the last contact.

• You can now quickly enrich a contact profile from email by clicking the  button on the contact page. The button is available in the contact profile if the contact’s emails have information that can be used for enrichment.

User experience

• You can now enter time values in “time” and “date and time” fields without using delimiters, such as “:”.

• Summaries (number of records, amount, minimum, maximum and average values) in section lists are now updated each time a record is added or deleted, without the need to re-load the entire section page. This includes adding records via pop-up summaries.

• Addresses on the map are more precise now, even if identical street names exist in the region. ZIP/postal codes are now taken into account when searching addresses on the map.

• If you copy an activity and change its assignee, the previous assignee is now deleted from the [Participants] detail.

• Dashboard filter setup has been improved. Now, you can disable a dashboard filter without modifying it in the dashboard settings.

• You can now open a custom section’s record pages by clicking links in “List” dashboards.

Phone integration and managing communications

• Fixed the issue with identifying the direction of emails (incoming/outgoing). Previously, if the [From] field was left empty in the [Send email] process element settings, the outgoing emails sent by that element would display as incoming emails.

• Fixed an error that caused email signature images not to display for certain users.

• The list of emails displayed on the [Email] tab of the communication panel has been improved. Previously, email previews could include parts of HTML markup.

Integrations

Google calendar synchronization

• We have improved the synchronization of “Whole day” meetings with Google. These activities are displayed as dates in the Google calendar, without specific start and end time. This cased the synchronized bpm’online activities to display incorrectly. Now correct start and end time is displayed for these activities in bpm’online.

Business processes

• Working with macros in the emails sent as part of a business process has been improved. Now, when sending an email manually, any macros for which no values can be found will be highlighted in the email text. For emails that are sent automatically, the macros with no corresponding values will display as empty spaces the email body.

User customization tools

• If  a section was modified in several packages, the changes from all packages will be available when working with the section in the Section Wizard. Previously, fields and details created in such sections were not displayed in the Section Wizard.

Development tools

• In the file system development mode, you can now use all the built-in customization and development tools (wizards, designers, publication of objects, administration, etc.). The modified source code in the file system is updated automatically. This will significantly simplify and speed up the development process.

• The ability to unload packages through the application interface was implemented. This will allow you to receive archives with packages for installation to another site, without the use of console utilities. Select the "Download packages to archive" action from the context menu of the package and the browser will download the ZIP-archive with the selected packages.

• The work of the import-export mechanism for schemes with selected source codes was fixed.

• A new version of the report designer for bpm'online has been released. Starting with version 7.10.2, all previous versions of the designer will not be supported. If you use the report designer for bpm'online, we recommend you to update it now. Please contact bpm'online suppot to update the report designer files.